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In this interactive discussion we will ask the audience to consider the most significant attributes for a frontline workforce today, and in the future. Using case studies based on a proprietary data model with over 55k respondents, Freeformers will share insights into the significance of a range of human attributes. The session will explore whether the attributes that are typically weakest amongst some workforces today may in fact be the most significant for the future. The session will conclude with some thoughts and advice about how organisations can help create a future facing workforce.